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FAQ

  • What will happen after I place my order online?
    You will receive a confirmation email. Then, within 24 hours of a business day, you will receive a shipping confirmation.
  • Can I place a rush order?
    All orders received will normally ship within 24 hours on business days. In case the order is received before 09:00 am , we can usually ship the same day.
  • Can I place an order by phone?
    We accept only online orders.
  • Can you ship outside Canada?
    Currently, we only ship within Canada.
  • Can I come to pick up my order?
    We are online store. We do not offer pick-up orders.
  • Can I add or remove items from my order after placed?
    If your order is not prepared for shipping, we can edit your order. Please send us email ; info@isacord.ca with the changes you like to make. We will edit your order and send you a confirmation and request for payment or a refund if needed.
  • Can I receive wholesale discount?
    Please fill out the discount form at the bottom of the home page. We will evaluate the request and get back to you with a 3-5 business days.
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