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FAQ

  • What happens after I place my order online?
    After placing your order, you will receive a confirmation email. Within 1-2 business days, you will also receive a shipping confirmation.
  • Is it possible to place a rush order?
    Typically, orders are shipped within 24 hours on business days. If we receive your order before 09:00 am, we can often ship it the same day.
  • Is it possible to place an order over the phone?
    We only accept orders placed online.
  • Do you offer international shipping?
    At this time, we only ship within Canada.
  • Can I come to pick up my order?
    We are online store. We do not offer pick-up orders.
  • Can I add or remove items from my order after placed?
    If your order is not prepared for shipping, we can edit your order. Please send us email ; info@isacord.ca with the changes you like to make. We will edit your order and send you a confirmation and request for payment or a refund if needed.
  • Is there a wholesale discount available?
    To inquire about a wholesale discount, please fill out the form at the bottom of our homepage. We will review your request and respond within 3-5 business days.
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